FAQs
01 - Shipping & Delivery
What are your shipping rates?
Shipping fees vary based on your location and the quantity of swimwear items in your order. To view exact shipping costs, simply add your desired pieces to the cart, proceed to checkout, and enter your delivery address for an instant calculation
- Cropped pink crepe knit top
- Square neckline
- Embroidered Aje logo
- Cross back straps
When will my swimwear order arrive?
Delivery timeframes consist of processing time (3-5 business days) plus shipping duration. Domestic orders typically arrive within 9-15 days, while international deliveries take 9-18 days from order placement.
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- Cropped pink crepe knit top
- Square neckline
- Embroidered Aje logo
- Cross back straps
How do I monitor my package progress?
All customers receive tracking information via email once orders ship. You can also check your package status directly through our website’s order tracking system using your order confirmation number.
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- Cropped pink crepe knit top
- Square neckline
- Embroidered Aje logo
- Cross back straps
What occurs if delivery fails?
Undelivered packages are held at your nearest postal facility for pickup. Contact your local post office to arrange collection or schedule a redelivery attempt.
- Cropped pink crepe knit top
- Square neckline
- Embroidered Aje logo
- Cross back straps
02 - Payment Options
Which payment methods are available?
We offer secure payment processing through:
- PayPal – Use your existing PayPal account for quick checkout
- Stripe – Pay directly with major credit and debit cards through our secure gateway
Can I modify or cancel my purchase after ordering?
Order changes are possible within 12 hours of purchase. Contact us immediately at contact@swimwearwomen.store with your order number for assistance with modifications or cancellations.
- Cropped pink crepe knit top
- Square neckline
- Embroidered Aje logo
- Cross back straps
What should I do if payment fails?
If payment processing encounters issues, verify your payment information and available funds. Contact your bank or payment provider if problems persist, then reach out to our customer service team for order assistance.
Are taxes included in displayed prices?
Product prices exclude applicable taxes, which are calculated automatically at checkout based on your shipping destination. All pricing is displayed in USD.
03 - Order Management
Where can I find my order status?
Track your order using the confirmation email link or visit our website’s order status page. Enter your order number and email address to view current progress and shipping updates.
How do I submit feedback or complaints?
Customer satisfaction is our priority. For concerns or feedback, email contact@swimwearwomen.store with detailed information including your order number and specific issue description for prompt resolution.
Do you offer worldwide shipping?
Yes, we ship internationally to most destinations. International orders are subject to customs procedures and may incur additional duties or taxes determined by your country’s regulations.
Can I receive order updates?
Absolutely! You’ll receive automatic email notifications for order confirmation, processing updates, and shipping notifications with tracking details throughout your order journey.
04 - Returns & Exchanges
What is your return timeframe?
We provide a 15-day satisfaction guarantee from delivery date. Swimwear must remain unworn with hygiene liners intact, include original tags and packaging, and be in pristine condition for return eligibility.
How do I process a return?
Contact our customer service team at contact@swimwearwomen.store with your order details to initiate the return process. We’ll provide return instructions and any necessary documentation.
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Will I receive complete reimbursement?
Items meeting all return criteria receive full refunds to your original payment method. Partial refunds may apply to items with minor wear or returns processed beyond 30 days but within 45 days.
What if my refund is delayed?
If your refund doesn’t appear within 5-7 business days after processing, first check with your bank or payment provider for pending transactions. Contact us at contact@swimwearwomen.store if delays persist beyond normal processing timeframes.
Need Additional Help?
Our customer service team is ready to assist with any questions not covered here. Contact us at contact@swimwearwomen.store for personalized support with your swimwear shopping experience.
